First I had to wait about 30 days for my nook to arrive. It worked as advertised at first but began having problems after the third recharge cycle. The nook was stuck in the screen shot mode and would not respond. After holding for 45 minutes, B&N tech support was able to walk me through rebooting the reader. After a full recharge, again the nook would not turn on at all. I tried everything recommended by tech support and nothing worked. How does a new item with a new battery stop working like this? Why doest it take 45 minutes each time you call their help desk?

I decided to ask for the manager and request a refund. Although they agree to fully refund me the price of the nook, all accessories and membership fee, they would not refund the ebooks I had purchased. I can tell you that the service managers are anxious to get unhappy customers off the phone. I suggested that I receive a store credit to purchase the physical books in their stores which they refused to do. They were just happy to get me off the phone.

I can’t remember the last time I such a terrible experience with a retailer. They are not prepared to handle the tech issues and not committed to providing good customer service.

Bottomline is that if you are considering the Nook, buyer beware!

I am handicapped. My hands will not allow me to hold an open book so if they had a cover that would open up like an easel or a tripod this would make the nook really good for me. I loved the fact that they have touchscreen.